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eves7

eve s.

1
Level 1 Contributor

Contributor Level

Total Points
455

4 Reviews by eve

8/27/21

I received a gift certificate from Desigual from a friend for my birthday. When I tried to use it on line, they said they don't accept on line use, only in person. When COVID started, all the stores shut and they told me it can only be used in person. I waited patiently and a year and a half, and contacted them again. I emailed and got response they will answer in a few days. Then I got response that problem is resolved, but no resolution offered, just a closed tag for the issue i brought up. Then I called and they said they were going to get back to me. A few days later, I texted again about my concern, again no answer. I call again and when I can get no help from the person on phone I ask to speak to a supervisor. I got no responnse and no call back as of yet and its 5 days later.
I am so appalled by what happened with this behemoth of a company that I am inspired to share the story and write a negative review so other buyers of gift cards can beware.
This is just wrong.
This is a huge international company that is acting very unprofessionally. All three stores in the tristate area have closed. There is no way to use the gift certificate. I feel if they dont stand behind money spent in good faith for a gift, then they should be known for there blatant disregard of customers in their reputation.
Especially given the pandemic, shame on them for abusing customers. They continue to sell on line with little overhead, but wont honor money spent to buy gift cards in good faith.
They should be ashamed of themselves.
They are more backwards than their backwards logo!
Frankly corrupt. If I could give less than one star I would!

Service
23.9K Views
8/21/20

I am so appalled by what happened with this behemoth of a company that I am inspired to share the story and write this review. I made a reservation with Airbnb in July and within 48 hrs cancelled it to book a larger rental with them. The paperwork on the rental agreement said 100% refundable under these circumstances. I put thru the other reservation and then cancelled the first, only to get a message that a service fee will not be refunded. I sent 4 messages to Airbnb, got no response, so i filed a complaint with my CC who investigated and blocked this fee. Airbnb then sent me an email THREATENING me that if I don't agree to pay it, I risk having my current reservation cancelled as well as my Airbnb membership cancelled.
Several weeks later I got a response from my CC, writing that they received documentation from Airbnb that their policy is non refundable service fee. The papers supporting their contended point were illegible. I just sent back my email completely legibly documenting that the reservation with service fee was 100% refundable: It clearly states right below the reservation code: "cancel before 3:00pm on Aug 2 and get full refund. After that, cancel before 3:00pm on Aug 11 and get a full refund, minus the service fee." (I reserved in early July.)
Then, for my new reservation, they quoted a price on line for a home rental with 15 beds. I reserved without giving a head count. The owner of the property several weeks later asked how many ppl i was bringing. I told him 13, and the owner responded that over 8 guests, an additional $30 /per person per night. When I asked him where that was on the agreement, he directed me toward some hidden fine print stating this. The owner himself responded that this is a recurrent problem with Airbnb: that they insist on advertising without transparency and many renters get upset when they find out that the advertised price was misleading, and have to pay extra.
This is a dishonest, fraudulent, corrupt company that swindles people by insidiously hiding costs and flat out NOT honoring its contract.
I am glad to cancel my contract with these cunning, devious, treacherous crooks.
I can more than afford to pay the service charge, but I feel indignant about their perfidious behavior and intend on sharing this story with as many people who care to hear it.
Airbnb can take its membership and put it somewhere.
Airbnb: Shame on you!

11/24/19

They advertise beautiful clothes on line, but what you get is garbage not at all as advertised, unbelievable bait and switch. Then when I tried to return, they repeated try to block my return by insisting they need items photographed, not in bags but hanging on hangers, then need sku numbers, (what you don't know what you sent me?), then when i complied, they said they would issue partial credit and i should keep it, which i refused. They took at least 1-3 days between responses and then finally they said if i don't return it within 1 they wont accept it, but they dragged their feet in responding. Finally when I threaten to block my cc, they gave me return info. Now I have rtn rcpt showing they got it but they are saying they didnt and they need all the photo information, reciepts all over again. Horrible experience! Stay away!

13.3K Views
11/30/15

I placed an order with this company. The product was too small and i returned it within a few days, clean and undamaged. I emailed repeatedly and finally got confirmation that it was received and i would be credited in the next credit card cycle. When i finally got my credit card bill a month later there was no credit. I contacted the company about this and they told me that their inspector determined that it was soiled with anti-perspirant and that they reject the return.
They even claimed to have taken photos of the jacket i returned. The jacket in question was too small to even get over my dad's belly, let alone on him, and he doesn't wear deodorant.
They informed me that they shipped it back to me. They never informed me that they rejected a return and simply shipped back to me.
I have never seen a company so customer-unfreindly! They get a 0/10 in my book!

eve Has Earned 15 Votes

Eve S.'s review of Airbnb earned 2 Very Helpful votes

Eve S.'s review of DreamliPshop earned 8 Very Helpful votes

Eve S.'s review of CozyWinters earned 5 Very Helpful votes

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