Phil P.

January 2017, we began trial of Fortune3's online shopping cart system. Upon exploring, their rep insisted the features we needed required a paid subscription. We signed up - just to try features requiring a subscription, to see if Fortune3 product would work for us. It didn't work out - we wrote them on 3 separate occasions requesting pricing for customization, without response. Contacted Fortune3 and attempted to submit cancel request, according to their own help files, and their software didn't work. Attempted to email them, they refused to cancel and insisted I call them - even though their online support FAQ indicated different procedure. Terrible company, antiquated system, misleadingly friendly and helpful pre-sales. System malfunctions often and does not work properly. Finally filed credit card charge dispute so they'll be blocked from charging again. Another #scam company - awful customer service, condescending attitude.