I am a Citi Priority customer and recently received a letter from Citi asking me to contact them at *******871 and the department was available 24/7. I have called the number and found myself at their call center in the Philippines. Besides a lack of product knowledge and very poor diction their ability to resolve issues is zero. Unfortunately, I have called approximately16 times and they have disconnected the call over a dozen times or simply cancel the call saying they cannot speak with me! As such, I have no online access to my monies and a call center that frankly is a waste. Citi Priority advertises a dedicated service team however they simply do not deliver. Their unprofessional behaviors are outrageous. They ask me to contact them at *******871, I contact them, and they refuse to assist me as a client... outrageous and unbelievable.