The item does not have rehaut engraving nor does the date change when you rotate the crown. Not sure what authentication Tradesy requires from the seller before shipping. Would love not to have to return my watch but it was a lot of money to spend for something fake.
We recently received your feedback and wanted to follow up with you!
I completely understand your worry about authenticity concerns regarding your Rolex watch and I am so sorry for any uncertainty this has brought you. Please rest assured we have many safeguards put in place to make sure your item is authentic as well as protected. We have been very proactive in sifting through our listings, virtually authenticating items with our trusted team of in-house authenticators. Do know that we offer authentication returns at any time for any purchase made on Tradesy, and we also have a zero-tolerance policy when it comes to inauthentic items or replicas. Sellers found attempting to sell inauthentic items on our site are suspended immediately. I see you have already requested a return with us, our Authentication Team will be sure to inspect your item thoroughly once it arrives at our facility.
For more information on our Authentication Promise, please click here, https://www.tradesy.com/tradesy-trust/. Should we find that the item is, in fact, inauthentic, we will issue you a full refund. You can call us anytime, Monday-Friday from 8AM-1PM PST and any of our specialists would be happy to assist further. Otherwise, we can be reached at team@tradesy.com.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Hi Eve,
We recently received your feedback and wanted to follow up with you!
I completely understand your worry about authenticity concerns regarding your Rolex watch and I am so sorry for any uncertainty this has brought you. Please rest assured we have many safeguards put in place to make sure your item is authentic as well as protected. We have been very proactive in sifting through our listings, virtually authenticating items with our trusted team of in-house authenticators. Do know that we offer authentication returns at any time for any purchase made on Tradesy, and we also have a zero-tolerance policy when it comes to inauthentic items or replicas. Sellers found attempting to sell inauthentic items on our site are suspended immediately. I see you have already requested a return with us, our Authentication Team will be sure to inspect your item thoroughly once it arrives at our facility.
For more information on our Authentication Promise, please click here, https://www.tradesy.com/tradesy-trust/. Should we find that the item is, in fact, inauthentic, we will issue you a full refund. You can call us anytime, Monday-Friday from 8AM-1PM PST and any of our specialists would be happy to assist further. Otherwise, we can be reached at team@tradesy.com.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!