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I have written to you about my recent purchases totaling +-$800. As yet I have not received a reply. My complaint is regarding order no. *******. I placed the order thinking that I was purchasing jewelry as gifts at greatly discounted prices. After showing the items I received to the girls at my workplace, I was told that I had been 'taken for an expensive ride by your company. I was shown the identical items on Vova for a fraction of the price I had paid. Most of the items are being sold for 10x less than your price. The quality of the items is also very inferior. Some clasps are even broken. The photos that you use in your advertising are identical to theirs. You show a fake % discount which they do not. Please reply to this complaint as I am wanting to return your inferior, very overpriced items, but not before I am assured of a full refund. This experience has made me wonder if your company can ever be trusted. I paid with my PayPal account so my next step will be to go to them for resolution before going to the media.
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They frequently post items for sale with deep discounts, once your order is submitted and paid...
Hello Evelyn, I ap[ologise for the delayed reply. I am sorry to hear that your order did not arrive as expected. I can see that the team had lodged the returns request for you and we are waiting on you to return them back. Once they are received in our warehouse, we will process your refund. Our team has provided you with instructions on how to return this back. We look forward to hearing from you.