I'm waiting for weeks now and I don't get any answer concerning my requests. Absolutely poor customer service (you cannot talk to anyone on the phone, only check order status), and their product delivery times do NOT match what they state on the website. No idea if I'll ever get my order!
I'm satisfied. I've been buying from them for years, like hundreds of articles, and rarely had any issue, when stuff didn't arrive or were bad quality, I was sent a new one or refund without any problem! Trusted!
I love drunk elephant products! DE has definitely the best customer friendly service. I realised I'd made a mistake with an order and emailed customer service. I got a response within 10 minutes and the problem was sorted in 20
Very bad quality of the clothes. I received lingerie which didn't look like the picture shown in their website, the material is very poor quality. I will never order from them again. Wish I could give them no stars.