What a nightmare company! STAY AWAY. I felt extremely unsafe in my vacation rental and contacted VRBO several times to discuss it, I ended up making arrangements to stay elsewhere instead, because the vrbo location was so sketchy. I called vrbo with documentation, and several reasons as to why I didn't feel safe. They did not care. They did nothing to help. I lost out on $1000. Tried to get a refund. Nope, they steal your money. Stay away