Are you kidding me? You have a project on Elance, it is ongoing, it is complex, you are using the platform as it presented itself - as a way to document, contract, schedule, approve, pay the freelancer - and Upwork is NOT going to migrate that information, they want you to conclude it as "finished" and start a new project. Really? Legally and in all sort of dimensions this is POOR business. And Upworks customer service is incompetent, their offices - no one seems to exist or answer phones. Elance was pretty good to great-now it is like the inmates are running the asylum.
Dear Eve H.
I have arranged a refund to you, pls check~