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I placed my order on the 22nd and tracking says I will not get it until May 2. It is unacceptable to have to wait 10 days for needed medicine!
There has been some delay issue every time I have placed an order, 5 orders. All of the delays could have been prevented if they just picked up the phone and called me as I have requested at least 3 or 4 times.
Seems I'm not the only one that has had delay issues. The BBB shows similar complaints along with their reluctance to make a phone call dating back 3 years. Why haven't they fixed the problem?
These ongoing issues could be resolved by adding this to their process:
-Ask the customer if they would rather be contacted by phone or email and adhere to their request.
-If you haven't gotten back a response to your email, phone call, or fax within 24 hrs., call the customer.
These ongoing delays are putting our beloved pets at risk.
Tip for consumers:
Insist they pick up the phone and call you if there is any delay.
Products used:
two medicines for two cats
Ordered a 2XL shirt but received an extra small that was tagged as 2XL. Over a two week timeframe I have sent multiple pictures and requests for refund to no avail. No phone contact and they will not call me. Scam company.
Tip for consumers:
no customer service, they just give you the run around, continues to stall any refund
Products used:
none
Eva R.'s review of VetRxDirect a Pet Pharmacy earned a Very Helpful vote
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