Evan T.

NEVER USER THIS COMPANIES SERVICES! ASAP Tickets Will not tell you the whole truth about their cancellation fees! If you have to cancel your ticket they will take over half of the ticket fare as "commission for ITN". This is even when you buy the travel insurance (That is close to 200 USD) that they say will cover the cancellation. This fee was NEVER explained to us by the sales rep and it was not on any document given to us before we bought the ticket! The Fare cost $1600 USD fare, they took over $740 USD! The sales agent Never advised us of this service fee if we cancel! The flight was for our nephew in the Philippines to visit us for a month. We had to cancel because our nephew's visa had not been processed on time by the Manila Embassy. My wife was on the phone with there customer service reps and on hold for hours most of the time. She was on the phone from 1 AM to 3 PM. The reps kept on having to end the call because there shift ended. She asked for supervisors but nothing was done. By the end of it my wife was in tears crying because of stress, lack of sleep and disbelieving that a company could be act like this. In the end she was forced to agree to this fee because the flight was only hours away and if she did not cancel we would lose everything!