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Evan S.

Contributor Level

Total Points
82

1 Review by Evan

  • Flighthub

3/21/17

Similar to the comment below, I booked with Flighthub a return trip from Toronto to Seattle but I accidentally selected the wrong return date. Easy enough? I called the next day to find out that this mistake would cost me half the cost of my flight ($356 CAN) so I paid it because it was MY mistake. I was then contacted the following day to be told that i was improperly billed! I owed another 300$ CAN. I told the customer care staff that it must have been a mistake but she assured me that this was the only option.

I spent 2 hours on hold trying to speak with a manager and was denied every time. If i was to have booked the correct flight the first time it would have cost me 600-700$ CAN, because of mandatory flighthub fees my trip is now going to cost $1350. I am very disappointed with this flight booking service and their ability to help customers when they make a mistake, their customer service has properly ruined this trip. I will not make this mistake again and will NEVER book with Flighthub again, I have never had this problem with any other company.

Cheers.

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Sarah C. – Flighthub Rep

Hi Evan,

We're so sorry to hear this! Could you please send us your 9-digit booking reference number by private message? We would like to review your case and help sort this out.

Kind wishes,
FlightHub Team

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