Evan R.

I have been a gold member of AL for years. I did an extensive and thoughtful review on a really great contractor we used for a $100K+ home remodel. Spend lots of time that review. Then uploaded 5 photos to show their work and 4 were turned upside down by AL and one was turned sideways. BUT that's not even the bad part. Going through AL forums I found dozens of people asking how to edit their reviews and all were given the same clear, concise and completely dysfunctional instructions. I tried 9 ways from Sunday to find where my mistake was. Finally I chatted and they referred me to a phone number who told me there was no way to edit your own reviews, and there never was, but they're working on it. So my great review show, with scramble photos, that the reviewer is incompetent. I don't care personally, but it ruins the credibility of my ratings about some really great folks. So I try to cancel my relationship with AL, but they do not provide that option though they will cancel charging my card. But they will still email me. I cannot get this AL dog waste of my shoe. Makes me mad enough to find a place to submit this long-winded complaint.