Evan H.

Tried three times to contact the company to resolve an undelivered order. Two times via the '*******@raise.com' email address with never an answer over a period of several days. Third time I used the 'Help?" floating button and got the issue resolved the same day. In all fairness, once they realized I was having a problem the issue was resolve quickly. I would suggest better monitoring of their email 'support' service or add a search algorithm that looks for embedded order numbers that would automatically trigger a 'support ticket'. The difficulty in contacting the company is the reason for my average rating.