Eva L.

I bought glasses and they were the wrong PD. My fault. Firmoo did issue me a refund but I guess they expire. I'm pretty disappointed to lose $65 on glasses that I can't wear.
Plus their try on feature is horrible.
If you buy glasses from them, you can't return them. They will issue you a refund to buy another pair and suggest you donate the ones that didn't work. The refund is only good for about a month or two, come to find out.

I purchased two pairs of leggings and they were actually footless tights. The photos on the belk website are horrible quality and misleading. It was expensive to send the return back. I paid $22, then paid $8 return shipping and was refunded about $12. Worst part is I can't leave reviews or do their customer surveys because their website is super buggy and won't load for me! Horrible rip off, I'm highly disappointed. I can't even warn others, it's like they are blocking bad reviews.