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Eva L.

  • 2 Reviews
  • 14 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Health, Baby & Kids

Member since December 2019

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2 Reviews by Eva


I bought glasses and they were the wrong PD. My fault. Firmoo did issue me a refund but I guess they expire. I'm pretty disappointed to lose $65 on glasses that I can't wear.
Plus their try on feature is horrible.
If you buy glasses from them, you can't return them. They will issue you a refund to buy another pair and suggest you donate the ones that didn't work. The refund is only good for about a month or two, come to find out.

Bonnie Z. – Firmoo Rep

Hi Eva,

Sorry for the inconvenience caused. Generally, we can offer coupon or refund for after-sale cases. For coupon, if it is expired, we can help you to extend. And if it is refund, it will be issued to the original card. Therefore, would you please send us your order number for checking? We can definitely help you!

You can contact us by the following ways.
Email: service@firmoo.com (Reply within 24 hours on weekdays and 48 hours on weekends)
Toll Free: 1-855-487-6006 (Everyday, 7 a.m.-4 p.m. PDT.)
Live Chat: Start a live chat on our website (Everyday, 5 a.m.-8 p.m. PDT.)

Looking forward to hear from you.
Firmoo Customer Support Team


I purchased two pairs of leggings and they were actually footless tights. The photos on the belk website are horrible quality and misleading. It was expensive to send the return back. I paid $22, then paid $8 return shipping and was refunded about $12. Worst part is I can't leave reviews or do their customer surveys because their website is super buggy and won't load for me! Horrible rip off, I'm highly disappointed. I can't even warn others, it's like they are blocking bad reviews.

Eva Has Earned 14 Votes

Eva L.'s review of Belk earned 14 Very Helpful votes

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