Probably the only reason why there are no bad reviews on two MAJOR sites like Google and Yelp is that they would rather spend their money on cute TV commercials and suppressing/squashing those bad reviews (which you can do with enough money) than on customer satisfaction which is issuing deserved refunds and hiring people to answer phones. I went through a lot of hassle to set up those companies on both of those two sites, and I can't find them now, a day later.
Weeks ago, they sent me an email with a $10 discount if I ordered, I tried and the order didn't go through. I am not sure why, but think it was because they didn't approve of the phone number, said bad phone # (is a google voice which I use for Grubhub and Doordash.) I spent a lot of time writing to them, they never solved the problem and ignored all the subsequent emails imploring me to use them. Yesterday there was a coupon for $20 credit, like a fool and a sucker I bit again, spent almost an hour on the order because saw a restaurant with a BOGO but of course you can't use the credit with that (if the special even existed) and again, couldn't put the order through for the same reason, phone #, and when I went to my account, it doesn't allow you to change it. I couldn't find on contact info their website this time (too many complaints I suppose,) and so am writing here to AVOID not only them but also Postmates, their service charges are less than Doordash and Grubhub for a reason, because if you don't get the order or something goes wrong as many people say, they don't hire people to respond and don't refund, it's worth the extra money to save yourself from grief and stress to use Door and Grub! Again, there are many, MANY bad reviews of both Uber Eats and Postmates so heed them! I will be writing a negative review of Postmates also! The only positive thing that happened is that I didn't lose money like the other complainants did.