I'm not surprise to see how low is their rating, I am surprise of HOW LITTLE THEY ARE DOING TO LEARN & AMEND THEIR APTITUDE TOWARDS CUSTOMERS!!
If going to their beautiful shops is always a disappointing experience in customer service. As trying to get help from the floor team is like trying to get attention from a bunch of models after their success at London Fashion Show. Good looking but useless, and fast to gang on you if you don't comply with their self centred aptitude and remind them that you are a customer and support is not a tedious chore but what they get pay for... Feedback omitted as I have pointed in more than 3 occasion to floor managers and even wrote to customer service.
Shopping online is not a better experience!
Originally I just wanted an exchange, I like their clothes that's the only reason why I choose them over other retailers. However in order to get it I am surprise to find out:
1. there's no exchange labels on my order!
2. I need to get in touch with their customer service as they advice just to be send to the very same page where they do not clarify how to get that label.
3. In order to get an exchange I have to buy again the item I want and pay for delivery if need be.
4. Wait up to 28 days for a refund to be proceeded.
5. Get to the post office just to find I have to either spend £7 to send it tracked as their return label is not free?!
6. Confused go to the post office page to generate a label that cannot be scanned by the personnel.
7. Having to do another step to find and get to a printer shop and pay for a label to be printed.
8. Source the sticky tape or get back home for it.
9. Return to the post office and yet queue once again as if you did not have any other thing to do today!
Really disappointed, old fashion and poor service from a company that neither is cheap nor interested to look after any kind of customer experience. Is a good looking shell with an old rotten mentality, too cool to be part of our high street! oh YET ONE MORE THING IF YOU ARE PLANNING TO BUY ONLINE AN ITEM ON SALE YOU BETTER KNOW IT FITS YOU BECAUSE THERE ARE NO RETURNS ON SALE ITEMS!!