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I bought a backpack. It had a strange zipper on top: square shaped instead of round, and it was hard to zip. The zipper broke within weeks. I contacted Tilly's and they said:
"Unfortunately, Tilly's does not offer a warranty for the merchandise we carry. Tillys.com accepts the return or exchange of full-priced merchandise with the original receipt and tags attached for up to 30 days after purchase. All merchandise must be returned in its original unused, unwashed packaged & resalable condition."
Ridiculous to not offer an exchange for a faulty product. Terrible customer service
Eui-jo M.'s review of Tillys earned a Very Helpful vote
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My son is very particular about the shirts he wears. He received a $75 gift card as a Christmas...
