I am happy to say that I have received a full refund for the I ordered. The issue was not the product but the how the product was carelessly shipped ruining the hat.
Thank you JJhouse for doing the right thing.
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Due to the current Covid-19 issue, the shipping takes longer than usual. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation and understanding in advance. Hope to hear from you soon.
Dear Eugen B,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Due to the current Covid-19 issue, the shipping takes longer than usual. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation and understanding in advance. Hope to hear from you soon.