We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Euan H.

  • 1 Review
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Sports

Member since March 2019

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    49

Review Distribution

1 Review by Euan

3/12/19
I'll start by saying I'm only giving this review as Acycles' treatment of me has been nothing short of appalling.
In short, placed an order for about £750, kept one of the items, returned the rest by tracked insured post, which arrived back with them within days. From there, it was just a horror story. They never answered the phone (if you can find the telephone number!), never answered over 27 emails (I kid you not), all this time I was accruing interest on my credit card. Eventually raised someone on the phone, assured me they would refund me. 3.5 MONTHS passed in total, trying to get my refund, and eventually, I got it. Despite this all being due to their complete incompetence and disregard for a customer, I received no apology, no remorse, no gesture to repay my accrued interest, cost of calls, nothing at all. A complete shambles of a company with the customer at the very bottom of their interest list. Worst retail experience of my entire 39 years.
Avoid at all costs, see past the constant clearance sale prices, it's simply not worth it.

Euan Has Earned 4 Votes

Euan H.'s review of ACycles.co.uk earned 4 Very Helpful votes

Euan hasn’t received any thanks yous.

Euan doesn’t have any fans yet.

Euan isn’t following anybody yet.

Similar Reviewers on Sitejabber

jamesc1198
3/19/19

Ordered cycling gloves 6 weeks ago, no shipping confirmation, no goods received. Multiple emails...

lorrainee18
3/1/19

Money taken but no order arrived. No refund. Account disappeared. No response. These faceless...