Same as Michael S. and I am still waiting for my order. This is the card that came with the messed up order. I placed initial order on 3/22/20. Almost 2 month already and because I work at home now I have some time to wait for them to answer the online chat. I try every other day to chat with them half the time it is close to end time for them (6 hour difference) and they either hang up on me or put me on hold for hours. But like I said I have the time. My first 2 attempt to chat with them ended with them hanging up on me. (see below) When I finally made contact with Alex about my original order they wanted me to send back the junk ones??? So I asked them if they were going to re-sell the used masks? They finally agreed to re-send my order. 3 weeks had passed, i had a chat with Steven for an update on my shipment. He said it was sent but delayed but in the mean time I can choose 5 masks for him to send by 2-3 day shipping to hold me till my order arrives. NOTHING!
UPDATE: The corrected (so I thought) shipment arrived yesterday. 2 were correct 3 wrong but they were all kiddie size! Plus the somewhat courtesy shipment was not sent, I'm not surprised. Alex said they were going to send 3 blacks and 2 greens by 2-3 days express for my safety while I wait for my order. NOTHING. When I chat with them today they did not know what I was talking about. Put me on hold till I got cut off. They closed down for the day.
UPDATE 5/16/20: Today they changed their Chat format. Now you choose the topic first and it depends what topic you choose the wait is still the same, at least 3 hours and 55 minutes. but look at topic labeled "missing/wrong item" they mention "at least a 24 hours wait" for a reply. I've been waiting at least 2 days now. will be back soon.
I was planning to wait for them to be online again but I was disconnected and can't go back in. Now I have to wake up early to start a new chat (they are 6 hours ahead of me). A$$HOLE$.
5/18/20 Mon. morning I open a chat it is now Tues. afternoon and no answer yet. See picture time stamp.