Ethan M.

After looking through some rental companies, and trying to get some quotes for a weekend trip, we discovered what looked like a good price from an established rental company in Rentalcars.com

We could not have been more wrong.

One thing is for sure they do everything they can to not make it clear how much you will be paying before you pay.

When going through the process we could not see how much the total cost was with insurance, and the only way to find out was when they ended up charging us! (would you buy something without being made aware the full-cost with ANY product or service? I would never)

I kept checking with my friend on each page asking if he could see the total price and he could not, so we would continue until they surprised us with a purchase confirmation.

So - we did what any sane person would do and tried to cancel. Thus being hit with a cancellation policy that would see us lose all the money we weren't intending to pay anyway.

I figured the Customer Service team would be able to help considering the circumstances and considering that the issue took place only minutes earlier. However, when we started a live-chat - the CS rep would not listen, telling us where to find the price after we paid (which was the issue we contacted about) and kept referring us to the Cancellation Policy, rather than listen and find a solution.

When I rung up the next day, another CS rep also kept referring me to the Policy and refused to listen to the situation that occurred. They wouldn't even let me speak to a supervisor, and responded to my questions with the same script ("Due to our cancellation policy...").

Their website is broken and preys on people looking for good deals, but doesn't make aware of how much a person is paying ahead of time. Once they have your money they will blindly smash the cancellation policy over your head until you submit.

Not once in my payment history have I ever been surprised by a payment on checkout, which speaks volumes of Rentalcars terrible consumer practices.

I would never trust this company again - and will recommend all my friends and family to avoid this company at all costs.

After a quick search I can see more rental car websites with transparent pricing breakdowns (ahead of purchase). They will be getting my business in the future.