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Esther W.

Contributor Level

Total Points
86

1 Review by Esther

  • 1StopBedrooms

12/29/18

Horrible Company!
They lie and cheat, promise you anything you want to hear! They sold me a buffet table they never had! First it was back ordered, then the top was damaged according to their "white glove delivery service", then months and months later still nothing. I called customer service, woman could not locate my furniture and promised to look at my order and call me back. Never happened. I had to call again, at that point all pissed off course, when a manager told me the furniture is still on back order, do you want to sign up for a later date to be delivered with a 10% discount he asked me. After 30 min prying I found out that delivery was still not guaranteed. They will lie and cheat and promise you the world to keep your money. Customer service sucks, no calls back. Oh and sometime during my ordeal with them I received an e-mail notification that my furniture shipped and I should receive it in couple days. LIES!

Weeks later I received a call from Steve, who apologized and a offered a discount on a future purchase.

* 1StopBedrooms attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jeffreyg34
Stop B. – 1StopBedrooms Rep

1stopbedrooms.com is extremely sorry to hear about the issues you had with your order and would like to thank you for sharing your experience with us.

After reaching out to the customer, we are extremely happy to have had the issues on hand taken care of and resolved. The 5 Year warranty was successfully registered for the customer.

We would like to thank you for allowing us to attempt and resolve the issue on hand and ask If there are still any outstanding issues with your order to please feel free to contact us at any time. Please add the order number in the subject line of your email.

Gabriel L.
Customer Relations Management
Service@1stopbedrooms.com
866-456-8823

Esther Has Earned 6 Votes

Esther W.'s review of 1StopBedrooms earned 6 Very Helpful votes

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