Dealing with Sleep Number has been a nightmare from the start. Our delivery "technician" was not able to set the bed up and we had to call customer service and do it over the phone. A week later the bed would not connect to wifi again. Several calls to customer service to try to get it corrected. Finally had to schedule a technician visit. It took an HOUR on the phone with somebody to even set up the tech appointment for a week and a half out. On the day of the tech visit, our window was pushed out five hours, so we basically had to wait at home all day for somebody to show up.