Esther D.

Overcharged for a trip, due to driver refusing to follow the sat nav (because he knew better) causing a 20minute addition to my trip. I was charged for this and having now spoken to customer services they have completely ignored my issues and said they won't adjust the fare. As a lone female passenger, being sat in a car that is literally going in the wrong direction is a very unpleasant experience at 11pm. Completely disgusted with Ubers response today. I will literally never use them again. All I was asking was for the £5 additional charges to be removed... now they've lost a lot more than just my business I can assure you. Absolutely disgusted