I'm not sure what everyone is complaining about, I made an order with this company about a month ago for a 5 piece dining room set. The set was gorgeous, but there were some scuff marks from the manufacturer when they packed it. I was worried about what would happen, but MADISON SEATING WAS MORE THAN HELPFUL! All i had to do was send in a picture of the table, which i sent from my cell phone, and they refunded me completely, and send me a new dining set that i got the next week! I've never been more satisfied with a companies return help. They were great! So helpful. No hidden policies, no files to claim, no papers to fill out.
Highly recommended! Great service! They really care about customer satisfaction!