The online purchase went well & the Ray-Ban frames I 'supposedly' purchased looked awesome! Unfortunately, when it arrived in the mail, it wasn't the right color. I must say, however, it was the color that was displayed on screen when I made the purchase. What, you ask? Well, even though it wasn't the color I clicked on when I was sent to the site from Google Ads, the right color was listed and displayed on-screen under the description when I got there. I figured they just didn't have a photo/image of the color I wanted (and I was seeing the default stock image) so I went ahead and made the purchase. Turns out my assumption was incorrect. I didn't feel like going through the return process hassle so, I kept them. Live & learn, right? Nice looking frames, nonetheless.
Dear Samson,
We're happy to hear that you like your new glasses but we do apologize if the color was not what you were expecting. Our 14 Day 'no questions asked' return policy is still available should you change your mind.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA