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Esha K.

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Total Points
181

1 Review by Esha

  • MySpotifyGlassEU

4/29/21

I ordered a Spotify Glass on the third of April and on the website it said I would get my plaque within 10 business days. This eventually turned out to be 21 days. Luckily I ordered it on time, but I can see why this would be a problem for many customers.

When my package arrived I was disappointed because there were a lot of scratches visible on the plaque. There was also a sticker that said ‘tear it off'. With no further instructions what I had to tear off I left the plaque as it was, scared of damaging it even more.

I decided to reach out to the customer service about my experience, expecting it to be a stressful experience (that's usually the case with customer services). However I was pleasantly surprised by their quick response. With the help of their instructions I teared of the piece of film they put over the plaque for safety and in the photo you can see the end result. Lovely!

So over all I had a great experience with this company. The delivery time could have been indicated better. I don't mind having to wait for a long time, but it is necessary to put a right estimate on the website.
The Customer Service was fast, friendly and helpful. Everything I expect a great Customer Service to be :)

Tip for consumers:
Assume that 10 business days is a minimum. You will probably have to wait longer so keep that in the back of your mind.

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