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E S.

Contributor Level

Total Points
91

1 Review by E

  • JenJenHouse

5/23/13

This site is TERRIBLE! I ordered a dress, ended up paying $200 for it (that includes the $20 shipping and handling) and when my dress came I HATED it! The sizing was fine but the quality of the dress was so bulky, heavy and cheap feeling. It was certainly not $200 quality. The embellishments on the dress did not look at all like the photo (very cheap) and the thread popped in certain places. The split on the dress was noticeably uneven. I contacted them to complain and ask for a refund (since the website said that they don't do refunds for sizing and this was not a sizing issue). They gave me the run around, told me to get the dress fixed by a tailor and I had to keep emailing them back with more complaints to justify my refund request. Why should I pay money for a dress and then have to take it to a tailor for major alterations? They wanted to offer me 15% as a refund, REALLY?!?! I had to eventually work up to 40% and then they basically told me that if I didn't accept that I could send the dress back for a full refund BUT their quality control would determine if the dress was refundable and if not I'd be out of a dress and money. Their QC department cleared a poor quality dress in the first place. Everyone who contacted me either had the last name WANG or SUN... I will NEVER EVER EVER EVER purchase anything form them again and I advise you to do the same. This was a complete hassle and scam and I buy things online frequently.

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