Ordered a suit for my wedding was originally happy with, but due to covid and the wedding being postponed needed to exchange for a bigger size.
After several emails and 2 exchanges still have not been given the suit that I originally purchased in the bigger size.
Have had nothing but stress and hassel from the company regarding the exchanges and they cannot provide the original suit purchased on the size needed. Company now refusing to refund after all the issues caused by them and not upholding the agreed purchased style or item.
Would not recommend the company at all, there excuse for not upholding the correct purchased item as promised and the bad service is that they are financially struggling due to covid.
I obviously know a lot of companies have been effected but this is no excuse to treat a customer the way I have been treated and not uphold the order that was purchased and needed.
If you are unsure whether to order or what style and colour will suit your needs again do not order from them as they will not help you if you order or recieve what is not wanted or purchased.
I have all evidence via email and photos and will be taking this matter further as far as possible.