E S.

It was easy to book a hotel with Agoda, then I had to edit my hotel schedule much earlier than 72 hours. First I forgot my password that was my fault, then Agoda did not send me the reset password beyond 30 minutes, so I had to call 1-866 number. The first gentleman could not help me how to reset, so I asked for the supervisor, he hang up my phone. The other two customer service representatives were very nice, the service provider is located at Philippine that was why you will not be able to hear to well and you have to speak very loud. Finally I reset the password, suddently the Agoda web server sent me three times to reset the password. Once I got on the web, I was NOT allowed to edit/change the dates, so I made another international call, to get the dates updated.
It takes a lot of time to deal with Agoda; hours, if you want to update your hotel schedule.