Erwin P.

Based in the Netherlands I have bought now about 10 items from DHGate. All were very or quite cheap and all of them came with free shipping cost. Most of the bought items arrived in the condition as described in the product pages. Three of them arrived faultly. One webcam had its standard broken, one jump starter didn't have all Voltage options as described and one mobile phone was used instead of new. In those cases I got an excellent mediation by DHGate. If you provide evidence of the faultly product they will arrange the right solution for you. In case of the webcam the seller sent me another one. In case of the jump starter I proposed a partly refund, which was granted. And in case of the mobile phone I received a full refund. The good thing about their conditions is that when a product arrives faulty you don't need to take te trouble of returning it to China. So although there is the possibility of encountering a scammer DHGate will protect you. The website is user friendly. It has a good overview of your account and the status of your purchases. Very many products can be found on the website. The only reason I give 4 stars instead of 5 is because the reception of faulty items. The protection is very good, but I nevertheless received faulty items, which always comes with a dissapointment.