Eris J.

UPDATE:

As a result of my public notification of the issues below there have been developments and I think it's only fair to update this.

Not longer after posting this review (and many others) I was contacted by a representative from MiniInTheBox who was now much more interested in assisting me with my issue.

As is fairly obvious from below, this was a situation that should never have occurred and if it did, should have been resolved long before I felt the need to take action regarding it.

Nevertheless, I cannot over-emphasise how helpful my new dealings with Flora were, and she (I assume) did everything I required to resolve the situation. Ultimately, she organised that I could simply keep the wrong sized item (ie save me the hassle of returning it and waiting for a refund on the postage) and she organised a full refund for the wrong item back to my PayPal account, which I have now received.

In my opinion Flora went above and beyond what she needed to in ensuring I didn't need to return the item, but more so in her customer service towards me, which was exponentially better than anything I had received from them up until that point. I would have preferred to not have had this experience, but I am pleased to report that eventually the company did the right thing.

I should also point out, I'm actually very happy with the watch band too, it looks great and seems at this point to be a quality product, so had I not had this issue I probably would have given these guys very high marks.

As it is, I can't give them full marks, but Flora and the quality of the product have gone a long way to redeeming the company, and as such I'm prepared to upgrade the rating from 1 star to a 4.

It is unfortunate that a public shaming is sometimes the only way to get the basic service you require but never forget as a consumer you deserve a level of service and if you don't get it you can, and should, always take action.

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This is by far the worst shopping experience I've ever had. Upon ordering and paying for an Apple watch band I realised I'd mistakenly ordered the 38mm, which was useless. So I IMMEDIATELY cancelled the order and in good faith ordered the 42mm size. I assumed that, like any Ecomm company ever they would have no issue simply cancelling my order.

But no.

Imagine my shock when, 3 hours later, the order status went from Pending to Shipped! I contacted them again and when they finally got back to me they told me it was too late to cancel the order as it had shipped!

That's right. They shipped an order they knew to be cancelled, and refused to refund me on that basis! DESPITE me already purchasing the correct item off them.

Despite all their stated policies and assurances they take your money and run. It's even more galling given that I assumed it would be fine and ordered the right item - so I've effectively paid double the price.

Simply, this is a scam. They pretend you have the option to cancel an order but you don't. They will simply ship the item and shrug their shoulders.

The processes, customer service, dispute resolution and general ethics of this company are the worst I've ever dealt with. Being involved in designing and developing ecomm websites myself this blows my mind. It is a basic, fundamental - and obvious - process that you DO NOT SHIP and item that a customer has raised a ticket on - as it's probably a cancellation.

The company themselves, in their pathetic customer service, acknowledged they sent the item 3 hours after cancellation. I have all the screen shots. But their resolution was, get this... a 5% refund. (!)

It's a terrible way to treat an honest, first time customer and I will most certainly never buy from you again. I would definitely urge other people to also steer well clear of this cheating scumbag mob.

CAVEAT EMPTOR