Developed in part with a grant from
the National Science Foundation

Member since June 2017

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 148

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star
1

1 Review by Erin

Bank of America

Bank of America

6/5/17

I called Bank of America 6 days ago to ask about an overdraft fee that had yet to occur, because I had a company take out an automatic payment when they were supposed to send me a bill for my last payment, since I discontinued service with them. I spoke to a nice girl who told me that I would need to let the fee go through on my account, but that I could call back to have it refunded once it went through. I called back today to have the overdraft fee refunded, and was refused. I spoke to 3 different customer service agents, supervisors, and people in the "escalation" department. They refused to help me, and did not give any consideration to the fact that I called to have this taken care of once already, and was following what I was told to do, which was to call a second time to have the fee reversed. Apparently their calls are "recorded for quality assurance purposes" yet no one would agree to listen to the call where I was promised a refund. I have banked with this company for 15 years, and they just lost me as a customer. I will be closing my account immediately.

Erin Has Earned 1 Vote

Erin W.'s review of Bank of America earned a Very Helpful vote

Erin hasn’t received any thanks yous.

Erin doesn’t have any fans yet.

Erin isn’t following anybody yet.

Similar Reviewers on Sitejabber

bettyk19
5/10/19

Bank of America has HORRIBLE customer service, and it's EVERYONE in the company (managers and...

jasonb740
5/2/19

Warning!!! Do not use Bank of America From terrible customer service,rude and liars!! Worst...