Erin W.

I accidentally booked a flight with this company last week because of a wifi glitch that confirmed my booking instead of giving me a summary. I reached out three times via phone - none of the calls went through because I was outside of the US - and reached out via two different emails, one of which went through to cancel. I thought the flight was cancelled. They never responded to the email to let me know this would not suffice and nowhere on their website does it say that you can't cancel via email if there is a mistake. I found this out two days later when I arrived home in the US and saw the charge still outstanding on my credit card bill. I've reached out to the company several times explaining the situation and how I made a good faith effort and they refuse to make an exception stating that all sales are final. I am now stuck with a $1000 bill that I could have resolved with the airline directly if Flight Network had told me there was an issue with the cancellation. I find it completely unacceptable that the only way to reach this company is via phone since wifi is readily available in every airport overseas, but phone calls are usually much more difficult. If even the slightest thing goes wrong, travel agencies will find a way to abscond their liability. Look elsewhere or book directly with the airline!

I ordered two dresses from this company because their website looked legit and the dresses looked gorgeous, but I was exceedingly disappointed by what I actually received. I contacted their customer service with clear photos of how the dresses were not at all custom fitted (too big) and the material was completely different than what the pictures showed on the website. The company refused to give me a refund saying they had more than one tailor work on each dress and they couldn't have possibly made a mistake with either the tailoring or the material. The dresses were similar enough to the photos on their website that I couldn't get a refund from either paypal or my bank because it's not technically fraud - I gave abcprom my credit card information willingly, the email invoice doesn't show the custom sizes I gave them to confirm and their website doesn't specifically state the material of the dresses, so I didn't have a leg to stand on. Very sneaky! Three months of frustration and a complete waste of $366 - order elsewhere!