I booked the wrong date online and tried to make changes. The cost would have been $290 to make alterations or $125 to cancel and obtain credit. I cancelled, and had to call back in to leverage the credits. Mentioned this was what I was looking to do and was transferred 3 times. When I booked the flight I was charged, they never leveraged the credits noting that I "did not ask to use credits on the call", even though I was pushed to three different departments to help me with this. I just paid twice for a trip, and they have no resolution owners in place and there's no direction. I feel like they purposely were vague to steal my money. Crooks. I am still fighting to resolve this issue, but they're giving me no options and no customer support.
Hi Erin,
We've reviewed your comments on TrustPilot and we are currently looking into this. Thank you for you patience while we work to resolve this.
Kind wishes,
FlightHub Team