I only had this card for a few month because I couldn't stand what a hassle it was causing for me. It wasn't worth the headache. Employees are just misinformed or they're not getting the proper training. I called multiple times to make sure my account was closed after I paid the total amount I was told to pay by one of the Amex advisors and each time reassured my account was closed. Then I get bill from Amex weeks later stating "Your account is cancelled. Please pay the minimum due by the payment due date. Thank you." If the amount wasn't $2.00 I would of been making an unhappy phone call. Ridiculous how incompetent their staff is.