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Erin O.

  • 1 Review
  • 1 Helpful Vote
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Experience: Clothing & Fashion

Member since June 2020

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1 Review by Erin


I ordered 4 items from this company, but only received 1 of the items I ordered.

Never received any sort of notification that the other 3 items were backordered or coming in a separate shipment. All 4 items were listed on the packing slip.

Contacted the company on multiple occasions through their *******@trueandco.com email address and never received a response regarding getting the missing items. Also messaged them through their social channels and only ever got a canned response of "So sorry this happened. Please contact our support team via our website." Which I clearly have done and that hasn't gotten me any sort of resolution.

Do not buy from this company. If you read any sort of reviews, comments on their social channels, etc; missing items and abysmal customer service is a common theme.

Sad part is I like the product I did receive, but I won't be ordering from them again, due to them not being able to respond to customer issues, give me a refund for items I never received; or even respond to my emails through their preferred method (email).

Erin Has Earned 1 Vote

Erin O.'s review of True & Co earned a Very Helpful vote

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