Terrible customer service. They deserve 0 stars. Several screws ripped out of my couch after 8 months of owning it - I live alone and weigh 130 lbs, so it's not a weight or use issue. When I contacted them for repairs, they offered $125 to fix it even though the repair estimates range from $300-$500. I asked for additional allocation based on the estimates, and they stopped responding to my emails(5-6 emails in 2 weeks with no response). Their call wait times are usually 30+ minutes. I will never buy from Coleman again, and HIGHLY recommend finding another store to buy your furniture from.