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I can't remember a time when I experienced this bad of customer service from a delivery company, EFW. I left work early today in order to be present at home when the table I ordered from Hayneedle was scheduled to be delivered between 1 and 5. At 4:30 I contacted the 866 number you're given for customer service, and they assured me it was out for delivery, and that I would receive a call about 30 minutes before they would arrive. The call never came. At 6:40 pm I contacted the customer service again, they gave me the number of the delivery truck, and I reached someone who couldn't understand or speak English. He finally understood my last name and that I was still waiting for a delivery, only to be told by him: "Oh, maybe we don't delivery it now. It very late." YOU THINK? No phone call all day, nothing. I wonder how difficult it will be to get my $$ back.
Erin N.'s review of Hayneedle earned a Very Helpful vote
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They sent me around and around for months! They stopped responding via email, so I had to call to...
Oh no, Erin. Thank you for bringing this to our attention. We want to get this addressed as soon as possible. We have sent you a message and look forward to hearing from you.