erinm820

erin m.

Portland, OR

Contributor Level

Total Points
80

1 Review by erin

10/26/21
Verified purchase

I ordered 20 barstools for my restaurant and waited 3 months for delivery. They finally arrived and they came in two pieces, a seat and a base. As I unboxed each one, it became clear they were all defective. The wooden pieces on the barstool seat were over 1" off from the metal base where they were to connect via screw. There was no way to assemble even 1 stool.
I contacted English Elm within an hour with a photo and they said they did not see how the stools were defective. I documented each stool base to seat in a photo, which shows that they don't line up and cannot be assembled. English Elm says that that manufacturer does not see how they are defective and will not acknowledge my claim. I have attached a photo here of #20/20 stools, all with the same problem.

I will do more research in the future and only order from reputable companies. I hope consumers see this review in time and think twice about doing business with this duplicitous and unscrupulous company.

Tip for consumers:
Do not order from this vendor.

Products used:
None, the product shipped was defective.

Service
Value
Shipping
Returns
Quality
englishe3
English E. – English Elm Rep

Hi Erin, This is so sad to hear. Rest assured that we'll do our very best to improve in providing an utmost quality service to our customers as time passes by.

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