Erin M.

I have used stubhub for quite some time, and one day they accidentally charge my credit card three times, I call stubhub and they can't seem to figure out why, so I disputed my credit card. A few weeks later I get an email saying my account is locked, so I call and they say it is because of a chargeback on my account, I give them the reason why I issued the chargeback, and they finally admit is was their mistake, so they said if I drop the chargeback they will refund the charges, so I did, but they did not lock my account, keep in mind that I had purchases and tickets for sale on the account, so time couldn't be wasted. I was told, my account would be fixed within 72 hours, I waited, nothing happened, I called about 10 times, and I got the same ridiculous answer, a department is handling your situation and they cannot be reached by phone, what is your best number for them to contact you, no kidding I got this answer so many times! Weeks past and I kept getting the same repetitive response. So finally I was told to create a new account to sell the tickets that I had, so I did, then eventually that account was locked as well, and when I called and told them what happened, I received the same message, over and over again. Finally I receive a response from them saying I am banned from stubhub. I DID NOTHING WRONG, STUBHUB CHARGED MY ACCOUNT FOR THEIR MESS UP! THEIR CUSTOMER SERVICE IS TERRIBLE AND THEIR COMPANY IS FLAWED! Stubhub is a dying company, the only reason their company survives is because ticketmaster has print-off tickets, but what is funny is that ticketmaster is actually getting rid of print off tickets, and stubhub will not have anything left. Ticketmaster re-sale is the best way to buy tickets, they just need to update all their stuff and they will soon be the power house in ticket resale. With stubhub the buyer can complain about anything they want and get their refund if they wanted to, it is nuts how flawed their company is.