Erin M.

Absolutely do not buy from this website.
I payed for a hair removal cream and after 10 days of not hearing back I contacted them they then said they'd get back to me in 48 hours, they didn't.
I emailed them again, they said the product isn't available and i requested a refund which they said would be with me in 14 days. NO REFUND WAS SENT and its been closer to a month now.
SO PLEASE DO NOT ORDER FROM THIS COMPANY.

Overall pretty much all my dealings with BooHoo have been great. The items I order come on time, are as shown and generally good value for money if you wait for the sales (they have plenty of these so always wait).
The biggest issue for me thus far has been that for men's shoes they have a special AUS/NZ sizing that they've made up (?) and I mistakenly bought the wrong size not realising. My fault at the end of the day but deceptive on their part I think.
Otherwise the consistent thing that lets them down is customer service. They don't really respond to emails or website contacts, I've found the best way to contact them is via Facebook.
Their reps tend to be uncaring and generally unhelpful but haven't technically done wrong for me yet.