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Erin K.

Contributor Level

Total Points
80

1 Review by Erin

  • Popreal

7/6/18

If there is no star, i will give no star. This company does NOT deserve one star. Two of the items didn't arrive for THREE MONTHS so I contacted them. They said they just sent one of them and the other one is out of stock. They didn't let me know until I asked! And then, when I asked them to refund the out of stock item they said they will give me a coupon for 15 dollars. My order was over 15 dollars! Ha! So I said my order is slightly over 15 dollars and asked them to check my previous e-mail but they are keep sending me the same response that they can give 15 dollars coupon for my order of 10.92 dollars which is not correct! I asks them to re-check it and they don't. They are just sending me the same answers without checking. I am so mad and I was so shocked how irresponsible and not-smart this company is. The customer service person does not read the e-mail and just say the same thing. If they continue to do it. I may sue the company because of their irresponsibility and not refunding the money back when it is their fault for not sending the item!

This is what it says on the website.
NO. P******* 4-10-2018 11:24:03 Partially shipped

I ordered in April! It is July now and I am still waiting for one item and one item is out of stock and they are not refunding it!

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Maggie Q. – Popreal Rep

Dear Customer,
We're so sorry for the inconvenience to you.
We'll deal with your problem as quick as possible.
Thanks for your patience.
Popreal

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