Shop.ca is horrible to deal with. I had put in an order for a pair of jeans and did not receive them, had to email them and they had told me it had been cancelled BUT my mastercard had still been charged. They told me it wouldn't be. I am still waiting on a receipt to tell me that I have been reimbursed the money.
Sorry to hear about that. We would love to regain your confidence in us so if you would please email support@shop.ca with your order id and subject line Site Jabber we would like to look into this and get back to you.
Thanks,
SHOP