Erin H.

Absolutely horrible customer service. First of all, my order was late I had to call multiple times get shipping information. The day it was supposed to come in I called and was told that my dress had just been packed and was getting ready to ship. I initially went with this company because they said they took returns. Which they do NOT. After trying to get information regarding a return to receive store credit my phone calls and emails were not returned, I was purposefully put on hold for over 30 mins because the customer service rep did not want to answer my question. After calling back and telling him how disrespectful and unprofessional it was to treat a client like that he hung up on me and now refuses to take my call, I continue to be sent to voicemail. I would rather lose the $650 I spent on the dress then to have to deal with a business that treats their clients this way. If you buy a dress from Madame Bridal hopefully you will not have to deal with their customer service.