Erin D.

Since my order on May 18, the order has shown "processing." My order confirmation states: "Shipping Method: Regular
Will arrive within 7-14 business days, to the contiguous US."

I've tried emailing through the website to see when the order will ship, but the website flashes an error message when you submit the email, so fast that you may not even notice it. Basically they've intentionally broken their email form for order inquiries (For those that have never seen a reply, your email message through the website probably never got sent.)

I have called them 4 times in the past week and followed their phone tree options, and each time I got hung up on because "no one was available to take my call." I tried the "new order" option and immediately got connected to someone named "Tim." He said since my order was in process that they couldn't cancel the order. This is the most ridiculous thing I've ever heard. It is standard practice for companies to allow you to cancel if the order hasn't shipped. This is what computers and automated inventory systems are for.

Customer service person Tim said he put a message on my order for the warehouse manager to get back to me via email within the hour on the status of my order. I have little faith that I will receive any email or even that the order will progress.

Next move is to work on a chargeback from my credit card company. Perhaps a class action law suit is in the works? It sounds like they've held up a lot of people's money and even stolen from people by not sending items or failing to process returns.