Erin C.

I ordered a swimsuit in a small S, but received a size M. It was way too big and super unflattering, so I asked for a refund. At first they claimed they sized up for a better fit because it ran small. I told them what they sent was too big and they should have sent what I ordered. Then they claimed that they didn't have a size S, and the smallest they had was M, therefore the M was a small! Really! First they offered a 20% refund if I would keep it. I didn't want to keep it, so after much back and forth they eventually offered a 30%, then 40%, and finally a 50% refund. I was not interested in a discount for an item I didn't order and would never wear, then they finally offered a full refund, but I would have to ship it to China (they wouldn't cover the shipping). How is that fair? I gave up and took the 50% refund because I figured it would be cheaper than sending to China and at least I got some of my money back. Last time I ordered anything from them. BTW they shipped my item from Houston and all the models on the site are black women. I thought they were a black owned American company