erin c.

I used Care.com in 2011 and they continued to charge me after closing my account. I contacted customer services and was refunded appropriately. Used them again last fall and used a promotion code for an upgraded month. I found my provider elsewhere and downgraded my account to the free basic setting. Just discovered months of continued charges on my credit card. Not one notification from Care. Com. When I reached out to customer service, I was told that it is an automatic renewal service and it was my responsibility to downgrade (which I did). I am so disappointed in this service and the blind siding way of business.
Of note, I never write negative reviews about companies and/or services but I hope this will maybe prevent someone else from being taken advantage of by this company. If you have an account, check it now! And save any emails form them (if you get them!)