Erin B.

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1 Review by Erin

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The worst hair extensions I've ever brought. I have used many different types and brands of hair extensions, over a time period of 10 years. I brought the Soul M8 set in Champagne Blonde and was excited because of their social media presence and "1 year guarantee". However, upon receiving them I noticed they had thick black wirey strands throughout the hair extensions, this wasn't too much of an issue as I know a lot of companies do this to bulk out the extensions.
Within only a month and only having worn the hair extensions maybe 6 times (and following the aftercare guidelines to the letter.) The hair extensions would mat within an hour of putting them in. Matted to the point of not even being able to run a brush through them. And if I did try to gently run a brush for them, it would so easily rip the clips out of my hair. Even if I hadn't brushed them, the clips would slip out anyway. I was only out for a meal or sat at my desk and the extensions would be so unbelievably matted- after only having them for a month. The clips always aren't sewn on very well as they have started to become unattached.
After this, I wrote to their ‘customer care' team, stating my problems with the extensions in a polite and detailed email. The response I got was, of course, asking how I had cared for them. I explained that having only had them for a month and worn a handful of times and having followed the after guidelines exactly. After this, no response. I included my payment statement and delivery slot proof once again and still heard nothing. It has now been 11 days and still nothing. I don't believe they actually offer a ‘1 year guarantee' this is just something they say to encourage a sale.
Please, please do not waste your money. Over £200 spend on just the worst hair extensions you can ever imagine. And when you have an issue, being just completely ignored by customer services.
Save your money ladies and go to Foxylocks…wish I had just stuck with them instead of being brave and trying another brand.


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