I'm a vendor and I use WeddingWire.ca to promote my business. I've gotten a lot of business through their website and appreciate how easy it is to use and how nice it looks. I did recently have an issue that I needed help addressing. I was able to talk to an actual person rather than just receiving an automated response. Taslima I helped me and she was great at assisting me with my issue, explaining everything and getting back to me promptly (something that I find is so rare in customer service with large organizations now a days). The only criticism I have is that I found the explanation of my issue could have been made clearer before the fact with a better FAQ page being available and then I wouldn't have had a problem in the first place, however, things everything was resolved in the end thanks to Taslima.